The Harriman Utility Board uses an automated answering attendant.  At any time during the greeting or in any menu, you can dial 0 to reach an operator.  As with most greetings, you will have several options.  The following is a diagram and explanation for your options. Dial * in any menu and return to the Main Greeting

• Option 1 – Outages/Call Center
• Option 3 – Credit Card Payments
• Option 4 – Extension on a Bill or Deposit Questions/Requirements
  1. Residential Requirements or Extension
  2. Commercial Requirements or TVA Energy Right Program
• Option 5 – Inspection Questions
• Gas Inspections
  1. General Question about a Bill
• Option 6 – For New Service
  1. Prior Service
  2. New Service
  3. Meter Spotted for New Construction/New Meter
  4. Electric/Gas/Water/Sewer Rates
• Option 7 – Lighting/Tree Trimming Services
  1. Question about Traffic/Street/Security Lights
  2. Problem with Security Lights
  3. Tree Trimming Services

***If you know the extension of the person that you are trying to reach, dial that extension # at anytime during any greeting** The following is a list of department extensions.

• 202 Administration          
• 235 Electrical Sup.         
• 227 Gas/Water Sup.      
• 216 Customer Service    
• 203 Human Resources  
• 234 I.T. Director